Shipping Policy

Last updated: July 10, 2026

This policy applies to physical products ordered from Gifted Photo. Digital products are delivered electronically and do not require shipping.

Production in the United States

Orders shipped to customers in the United States are generally produced and shipped from U.S. production facilities. We may use another qualified production facility when necessary because of product availability, capacity, or delivery requirements.

Production time

Each physical product is personalized and made to order. Production usually takes 2-5 business days after payment and receipt of all required photos and personalization details. Peak periods, image corrections, reprints, or production issues may require additional time.

Delivery estimates

Available shipping methods, prices, and delivery estimates are shown at checkout. Delivery estimates include carrier transit time and may not include production time unless expressly stated. They are estimates, not guarantees.

We maintain a reasonable basis for the shipping estimates we provide. If we cannot ship within the promised time, or within 30 days when no specific shipping time was stated, we will contact you with a revised estimate and the option to accept the delay or cancel the affected order for a refund.

Tracking

When tracking is available, we send it after the order ships. Carrier tracking may take time to update.

Shipping address

You are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. Once production or shipping has started, we may not be able to change the address. Replacement or reshipping costs caused by an incorrect address may be charged to the customer.

Lost, damaged, or delayed shipments

If tracking shows a delivery problem or your package arrives damaged, email contact@giftedphoto.com with your order number. For damaged items, include photos of the product, packaging, and shipping label.

Split shipments

Orders containing multiple products may arrive in separate packages and at different times.

International destinations

If international shipping is offered at checkout, customs duties, import taxes, brokerage fees, or local charges may apply unless checkout states that they are included. These charges are determined by local authorities or carriers and are the customer's responsibility.