Help & FAQ

Create and preview your personalized artwork before you order. Follow the steps below for the best result. The available styles, formats, and sizes may vary by product.

Choose a design and start creating

How to create your artwork

Choose a design. Open a product that matches the occasion, person, profession, hobby, or artistic style you want.
Upload your photo. Use a JPG, PNG, or GIF file up to 10 MB. A clear, high-resolution image gives the AI the best starting point.
Choose a style and complete the available fields. Depending on the product, you may be able to add a name, age, dedication, profession, hobby, colors, or another short instruction.
Choose the product format and size. Available canvas, poster, framed poster, and digital options are displayed in the customizer. Physical-product measurements are shown in inches.
Generate the preview. Click the generation button and keep the page open. The AI preview usually takes about 30–60 seconds.
Review the result carefully. Check the face, hands, spelling, crop, colors, format, frame, and size. AI artwork is an artistic interpretation, so details may differ from the original photo.
Make changes if needed. Use Try again, change the photo, style, or instruction, and generate another version before ordering.
Add the approved design to cart. The Add to cart button works only after an artwork preview has been generated. Confirm your options before checkout because the product is made specifically for you.

How to choose a good photo

Use a sharp, well-lit photo with the face clearly visible.
A front-facing or slightly turned face usually works better than a distant side profile.
Avoid heavy filters, sunglasses covering the eyes, blur, strong shadows, and very small screenshots.
For a single-person design, upload one main person unless the product specifically supports couples, groups, or multiple uploads.
Make sure the photo shows the features you want preserved. AI can improve presentation, but it cannot reliably recover details that are completely hidden.

Can I see the artwork before I buy?

Yes. You generate and review the artwork on the product page before adding it to cart. The preview may include a protective watermark; the purchased digital file and the artwork used for production are watermark-free.

What should I check before ordering?

Check the generated face, composition, crop, all entered text, product type, size, and frame color. Results may vary between generations, and minor differences between a screen preview and a printed product can occur because of screen settings, print material, texture, and cropping.

The Add to cart button asks me to upload and generate an image

This is intentional. Uploading a photo alone is not enough: first choose the required options and generate the artwork. Once the preview appears, review it and click Add to cart again.

What if generation does not start or fails?

Confirm that a photo and an artistic style are selected.
Check that the file is JPG, PNG, or GIF and no larger than 10 MB.
Keep the page open while the preview is being created.
If an error appears, try again once or use a different photo.
If the problem continues, email contact@giftedphoto.com and include the product link, a screenshot of the error, and the device/browser you used.

What products can I order?

Canvas print

Classic frame: premium textured canvas stretched over a wooden stretcher frame and ready to hang.

Premium American BOX: canvas in a wooden floating frame with a shadow gap, available in the colors shown on the product page.

Poster

Unframed poster: printed on photographic paper and shipped rolled in a sturdy tube.

Framed poster: photographic print in a wooden frame with lightweight, shatter-resistant acrylic glazing. Available frame colors are shown in the customizer.

Digital product

A watermark-free digital image is sent by email after payment; no physical item is shipped. When a package includes multiple images, the first file is emailed and the remaining images are stored as credits on your customer account. Log in, generate another portrait, and choose Download for 1 credit. Credits do not expire.

How long does production and delivery take?

Production: usually 2–5 business days after artwork approval.
Shipping cost and delivery estimate: shown at checkout for the available delivery options.
Tracking: sent by email after the shipment is created.
Packaging: physical products are packed securely for delivery.

Can I change the size, frame, design, or address after ordering?

Email contact@giftedphoto.com as soon as possible with your order number and the requested change. We may be able to help before production or fulfillment starts, but changes cannot be guaranteed afterward.

Can I cancel my order?

Because every order is personalized, cancellation is only possible before production starts. Contact us immediately; cancellation cannot be guaranteed once the artwork has entered production.

What if my order arrives damaged or incorrect?

Contact us within 30 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label so we can review the case.

Do you accept returns?

Personalized products are custom-made, so returns for a change of mind are not accepted. Damaged, defective, incorrect, or production-error cases are reviewed individually. See Returns & Exchanges for details.

How do I track my order?

Use the tracking link sent by email or visit Track My Order. If you need help, contact us with your order number.

How is my uploaded photo used?

Your photo is processed to generate the preview, create your personalized product, fulfill the order, provide support, and protect the service from abuse. Read our Privacy Policy for more information.