Shipping policy

Shipping Information

Shipping Costs

To keep shipping simple and transparent, we offer flat-rate shipping within the United States. Shipping costs $9 per order, regardless of the number of items ordered.

Shipping Time

Including production, your order will arrive within 4-6 business days.

Each physical product is personalized and made to order. Including production and shipping, orders within the United States typically arrive within 4–6 business days after payment and receipt of all required photos and personalization details.

Business days do not include weekends or public holidays. During peak periods, or if image corrections, address changes, production issues, or reprints are required, delivery may take longer.

If we cannot ship your order within the stated timeframe, we will contact you with an updated estimate and any options available to you.

Production in the United States

Orders delivered within the United States are produced and shipped from U.S. production facilities. We may use another qualified production facility when necessary due to product availability, production capacity, or delivery requirements.

Tracking

When tracking is available, we will send the tracking information after your order has shipped. Please allow some time for the carrier’s tracking system to update.

Shipping Address

You are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error.

Once production or shipping has started, we may not be able to change the delivery address. Additional production or shipping costs resulting from an incorrect or incomplete address may be charged to the customer.

Lost, Damaged, or Delayed Shipments

If your tracking information shows a delivery problem or your package arrives damaged, please email contact@giftedphoto.com and include your order number.

For damaged products, please also include clear photos of the product, packaging, and shipping label so that we can review and resolve the issue.

Split Shipments

Orders containing multiple products may arrive in separate packages or at different times. You will not be charged an additional shipping fee if we divide your order into multiple shipments.

International Shipping

If international shipping is available for your destination, the available shipping options and costs will be displayed at checkout.

Customs duties, import taxes, brokerage fees, or other local charges may apply unless checkout specifically states that they are included. These charges are determined by local authorities or carriers and are the customer’s responsibility.

Returns and Exchanges

Each product is individually created using your photo, selected design, and order details. For this reason, we do not accept returns or exchanges for personalized or custom-made products unless the item arrives damaged or has a manufacturing defect.

If there is an issue with your order, please contact us and include your order number and photos showing the problem. Additional information is available in our Returns, Refunds & Order Issues Policy.