Refund policy

Return and Refund Policy

We want you to love the piece we create for you. If something is not right with your order, please email us at contact@giftedphoto.com. We will review what happened and do our best to make it right.

Personalized orders

Every Gifted Photo portrait and printed product is created especially for you using the photo, design, and options you choose. Because it is one of a kind and cannot be resold, we cannot accept a return, exchange, or refund simply because you change your mind after production has started.

Before placing your order, please take a moment to check your preview, spelling, crop, product type, size, frame, and all personalization details.

If we made a mistake or your order arrived damaged

If your order arrives damaged or defective, if we send a different product or size from the one you ordered, or if the finished item is materially different from the approved preview or product description, we will help make it right.

Please contact us within 30 days of delivery and include:

Your order number
A short description of the issue
Clear photos of the product and, for shipping damage or an incorrect shipment, the packaging and shipping label

Once we review your claim, the appropriate solution may be a reprint, replacement, partial refund, or full refund. If an approved return is required because the item is damaged, defective, or incorrect, we will provide instructions and cover the return shipping cost.

If you notice an issue after 30 days, please still contact us. The request will be reviewed under any rights available to you under applicable law.

When we cannot offer a return or refund

We are unable to offer a return, exchange, or refund for:

A change of mind after production has started
A size, product type, frame, color, format, or other option selected by the customer
An incorrect photo, spelling, or personalization detail supplied by the customer
A preview that was approved or accepted before ordering when a different artistic style is later preferred
Minor differences in color, crop, texture, or appearance caused by screen settings, print materials, or the production process

These exclusions do not apply if we produced something different from the order you placed or if the product is damaged, defective, or materially misdescribed.

Cancellations

Changed your mind just after ordering? Contact us as soon as possible. If production or digital delivery has not started, we will cancel the order and issue a full refund. Because personalized orders may enter production shortly after checkout, we cannot guarantee a cancellation once work has begun.

Digital products

Digital products and generated image files cannot be returned and are non-refundable after delivery or download. If you were charged twice, did not receive your file, or experience a technical issue we cannot resolve, please contact us. We will make it right with a replacement delivery or refund, as appropriate.

Lost or undelivered orders

If your order has not arrived, contact us and we will investigate with the carrier. If delivery cannot be completed and an agreed replacement cannot be provided, we will issue the refund required by applicable law.

How to start a return

Please do not mail anything back before contacting us. If a return is needed, we will send you the correct return address and simple instructions. Items sent without prior authorization, including items sent to our registered business address, may not be accepted.

Refund timing

Approved refunds are sent to the original payment method. After we issue the refund, your bank or payment provider may need additional time to show it in your account.